LMA Frequently Asked Questions
If you are having issues logging into the Loan Market Association website there several things you can check.
- Check that your organisation is a member of the LMA
- Check you are using the right username
- Forgotten Password
- Is anyone else in your organisation having issues when logging in?
- Clearing your browser cache
- How do I find out my browser version?
- What is a managed browser and how do I find out if I am using one?
- How can I check if I am using a managed browser?
- Still can’t login
Check that your organisation is a member of the LMA
You can view a list of all our members at https://www.lma.eu.com/membership/list-members. If your organisation is listed, then you should be able to register and/or login to the website
Check you are using the right username
This will be the email address that you used when you registered.
You can retrieve your password by going to https://www.lma.eu.com/forgot_password and entering your email address that you registered with. If you don’t receive an email with your password, please contact email@example.com.
Is anyone else in your organisation having issues when logging in?
If you have been able to login before, but now you can’t, check that other people in your organisation are able to login.
If other people can login, please check your username and/or password. If you are still unable to login, please try using a different browser or you may have to clear your browser cache.
If no one at your organisation can login and your organisation is a member of the LMA, it could be that your browser is a managed browser, and something has changed without you knowing.
To confirm this, you could try logging in via your mobile device (using mobile data), or another computer that is not managed by your company. If you are able to login using your mobile or another computer, it is likely that something has changed with your managed browser. In which case you should inform your IT department
Clearing your browser cache
You can find a guide on how to clear your cache at https://www.refreshyourcache.com/en/home/*
Follow the instructions for your type of browser and browser version.
How do I find out my browser version?
Visit https://www.whatismybrowser.com/* from the browser that you are having issues with. You will see the browser type and version at the top of the screen. See below.
If we ask you to send us your browser type and version, you can send us this by using copy to clipboard. Address it to Member Browser Support and send it to firstname.lastname@example.org.
What is a managed browser and how do I find out if I am using one?
On occasion we have found that organisations who use a managed browser (i.e. all browsers are managed by a central point...including Chrome, IE and Firefox) are sometimes upgraded or security levels are changed, and this can inhibit people from being able to login to the LMA website.
How can I check if I am using a managed browser?
If you use Chrome, follow the instructions here*
If you use Edge, you can verify if Edge is managed by opening the menu, and if your browser is managed, “Managed by your organization” is shown at the end of the menu.
If you use Firefox, type “about:preferences” into the URL bar. This will show your settings. You will be able to see the message “Your browser is being managed by your organisation”. See below
Still can’t login
If you have tried all of the above, including contacting your IT department if you are using a managed browser, and you are still having issues, please follow the instructions at How do I find out my browser version? and send this along with your full name, email address you use to login and your organisation to email@example.com.
If you can record a screen capture video of the issue you are having this will help our support team identify your specific issue.
Disclaimer: These links are to other sites
owned by 3rd parties. Your use of any such site is subject to the conditions,
if any, that each of those sites has posted. The LMA has no control over
external sites; is not responsible for the operation or content of any external
websites; and does not express any opinion with respect to such sites. You are
responsible for all interaction with third parties, including any commercial
transactions. The LMA will not be responsible or liable for any loss or damage
of any sort incurred as the result of any of your transactions with 3rd
parties. Furthermore, a link from the Site to an external website is not an
endorsement or recommendation.