Email subscription and safe sending
Having problems receiving LMA emails
If you are having problems receiving LMA emails, please action the following:
- Please check first you are on the relevant distribution list by logging in and checking your email preferences.
- If you still do not receive alerts, please see below to find out further information about the software we use to send out emails and what steps can be taken to aid deliverability.
As required by English law, every marketing email sent must give the recipient the ability to unsubscribe from further emails. To provide for this, the LMA uses Adestra to send out all its marketing emails and manage subscriber preferences.
You can find out more about Adestra here.
Please see below for information on how to add the LMA as a safe sender:
What IP addresses does Adestra use that I should whitelist?
If you are having trouble receiving emails from our email software provider to your network, you may want to ask your IT team to whitelist Adestra's IP addresses. (Please note that as from 6 December 2018, we have moved from Campaign Monitor to Adestra so you might need to tell your IT department of this change).
126.96.36.199/26 => IP range 188.8.131.52 to 184.108.40.206
220.127.116.11/22 => IP range from 18.104.22.168 to 22.214.171.124
126.96.36.199/22 => IP range from 188.8.131.52 to184.108.40.206
220.127.116.11/24 => IP range from 18.104.22.168 to 22.214.171.124
Please also be aware that emails will now be addressed from "LMA Alert" (email@example.com) as the from name (not Melanie Hutchings).